INTRODUCTION
THE CHALLENGE
Family caregivers are often overwhelmed managing the health, finances, and daily needs of aging loved ones, leading to emotional strain.
INTRODUCTION
MAIN OBJECTIVE
CuroNow is an app that helps caregivers organize, track, and manage care tasks.
My role on the team was to design a transportation feature that allows caregivers to safely book rides with a trusted network of drivers.
INTRODUCTION
MAIN OBJECTIVE
CuroNow is an app that helps caregivers organize, track, and manage care tasks.
My role on the team was to design a transportation feature that allows caregivers to safely book rides with a trusted network of drivers.
research
AFFINITY DIAGRAM
We began the design process by researching the challenges caregivers face, taking a broad approach to uncover key pain points.
After gathering insights, we synthesized our findings into an affinity diagram to identify recurring themes and patterns.
Our research revealed that caregivers often struggle with limited time, leading to mental fatigue, and they frequently experience difficulty trusting outside help.
IDEATE
HYPOTHESIS & HOW MIGHT WE STATEMENTS
We developed hypotheses and How Might We statements to guide solution exploration around core caregiver needs.
Each statement focused on identifying ways to help caregivers save time, build trust, and ease their mental load.
IDEATE
HYPOTHESIS & HOW MIGHT WE STATEMENTS
We developed hypotheses and How Might We statements to guide solution exploration around core caregiver needs.
Each statement focused on identifying ways to help caregivers save time, build trust, and ease their mental load.
INFORMATION ARCHITECTURE
UPDATED STRUCTURE
Following ideation, we identified key screens to design and developed an information architecture to clarify how they fit within the app’s existing structure.
LOW FIDELITY PROTOTYPES
WIREFRAMING
I created sketched wireframes to visualize initial design concepts, focusing on user flow and layout to effectively address caregiver needs.
The first round of sketches involeved screens to select trip details, bookings, and ride tracking.
TEST
STAKEHOLDER FEEDBACK
We shared low-fidelity prototypes with stakeholders, gathered feedback, and iterated to refine the design.
To address concerns about trust, we integrated the existing CareHub feature—allowing users to request rides through their trusted network within the app.
high-fidelity prototypes
FINAL MOCKUPS
The final mockups incorporated stakeholder feedback and are ready for future usability testing.
REFLECTION
FINAL THOUGHTS
CuroNow helped me better understand the complex needs of caregivers and the importance of designing intuitive, supportive tools.
Stakeholder feedback was key in shaping features that build trust and reduce stress. Their insights guided us to focus on what truly matters in caregivers’ daily lives.
This project reinforced the value of collaboration, iteration, and empathy-driven design. I’m proud of our thoughtful process and look forward to future testing to refine our work further.
How might we help caregivers more efficiently mange their time?
curonow
curonow
Working with stakeholders to create a transportation feature within an app for caregivers.
Client
CuroNow
Date
February 2025 - May 2025
Industry
Health Care
Healthcare
Scope of work
UX/UI Design
IDEATE
CRAZY 8
We used ideation exercises like Crazy 8s to quickly generate a wide range of ideas based on our How Might We statements.
As a team, we then reviewed and voted on the most promising concepts to include in our initial round of prototyping.
CRAZY 8s
We used ideation exercises like Crazy 8s to quickly generate a wide range of ideas based on our How Might We statements.
As a team, we then reviewed and voted on the most promising concepts to include in our initial round of prototyping.
IDEATE
CRAZY 8
We used ideation exercises like Crazy 8s to quickly generate a wide range of ideas based on our How Might We statements.
As a team, we then reviewed and voted on the most promising concepts to include in our initial round of prototyping.
Define
USER PERSONAS
We created a persona to capture common caregiver pain points and experiences, highlighting someone who is constantly busy but hesitant to trust outside help.
This persona served as a reference point throughout the design process, helping us stay grounded in the needs and perspective of our target users.
HYPOTHESIS & HOW MIGHT WE STATEMENTS
We developed hypotheses and How Might We statements to guide solution exploration around core caregiver needs.
Each statement focused on identifying ways to help caregivers save time, build trust, and ease their mental load.
Define
USER PERSONAS
We created a persona to capture common caregiver pain points and experiences, highlighting someone who is constantly busy but hesitant to trust outside help.
This persona served as a reference point throughout the design process, helping us stay grounded in the needs and perspective of our target users.
HYPOTHESIS & HOW MIGHT WE STATEMENTS
We developed hypotheses and How Might We statements to guide solution exploration around core caregiver needs.
Each statement focused on identifying ways to help caregivers save time, build trust, and ease their mental load.
How might we help caregivers more efficiently manage their time?
Curonow
Working with stakeholders to create a transportation feature within an app for caregivers.
Client
CuroNow
Date
February 2025 - May 2025
Industry
Healthcare
Scope of work
UX/UI Design
INTRODUCTION
THE CHALLENGE
Family caregivers are often overwhelmed managing the health, finances, and daily needs of aging loved ones, leading to emotional strain.
MAIN OBJECTIVE
CuroNow is an app that helps caregivers organize, track, and manage care tasks.
My role on the team was to design a transportation feature that allows caregivers to safely book rides with a trusted network of drivers.
AFFINITY DIAGRAM
RESEARCH
We began the design process by researching the challenges caregivers face, taking a broad approach to uncover key pain points.
After gathering insights, we synthesized our findings into an affinity diagram to identify recurring themes and patterns.
Our research revealed that caregivers often struggle with limited time, leading to mental fatigue, and they frequently experience difficulty trusting outside help.
INTRODUCTION
USER PERSONAS
DEFINE
We created a persona to capture common caregiver pain points and experiences, highlighting someone who is constantly busy but hesitant to trust outside help.
This persona served as a reference point throughout the design process, helping us stay grounded in the needs and perspective of our target users.
CRAZY 8s
We used ideation exercises like Crazy 8s to quickly generate a wide range of ideas based on our How Might We statements.
As a team, we then reviewed and voted on the most promising concepts to include in our initial round of prototyping.
INFORMATION ARCHITECTURE
UPDATED STRUCTURE
Following ideation, we identified key screens to design and developed an information architecture to clarify how they fit within the app’s existing structure.
LOW FIDELITY PROTOTYPES
WIREFRAMING
I created sketched wireframes to visualize initial design concepts, focusing on user flow and layout to effectively address caregiver needs.
The first round of sketches involeved screens to select trip details, bookings, and ride tracking.
LOW-FIDELITY PROTOTYPE
Using the wireframes as a foundation, I built low-fidelity digital prototypes in Figma to begin testing layout and functionality.
STAKEHOLDER FEEDBACK
We shared low-fidelity prototypes with stakeholders, gathered feedback, and iterated to refine the design.
To address concerns about trust, we integrated the existing CareHub feature—allowing users to request rides through their trusted network within the app.
FINAL MOCKUPS
The final mockups incorporated stakeholder feedback and are ready for future usability testing.
REFLECTION
HIGH-FIDELITY PROTOTYPES
final thoughts
CuroNow helped me better understand the complex needs of caregivers and the importance of designing intuitive, supportive tools.
Stakeholder feedback was key in shaping features that build trust and reduce stress. Their insights guided us to focus on what truly matters in caregivers’ daily lives.
This project reinforced the value of collaboration, iteration, and empathy-driven design. I’m proud of our thoughtful process and look forward to future testing to refine our work further.
LOW FIDELITY PROTOTYPES
LOW-FIDELITY PROTOTYPE
Using the wireframes as a foundation, I built low-fidelity digital prototypes in Figma to begin testing layout and functionality.
TEST
STAKEHOLDER FEEDBACK
We shared low-fidelity prototypes with stakeholders, gathered feedback, and iterated to refine the design.
To address concerns about trust, we integrated the existing CareHub feature—allowing users to request rides through their trusted network within the app.
LOW FIDELITY PROTOTYPES
LOW-FIDELITY PROTOTYPE
Using the wireframes as a foundation, I built low-fidelity digital prototypes in Figma to begin testing layout and functionality.
TEST